EasyStaff

Refund & Cancellation Policy

Last updated: 18 August 2026

This policy explains how EasyStaff subscriptions are billed, how to cancel, and when a refund is available. It forms part of our Terms of Service.

1. Free trial

New businesses get a 7-day free trial. No payment details are needed to start it, and it does not convert into a paid plan on its own — if you do nothing, the trial simply ends and you are not charged. You only start paying when you choose a plan and complete checkout.

2. How billing works

• Plans are billed monthly in advance in the currency and at the price shown at checkout.
• South African Rand prices are billed as shown through Paystack. EASYSTAFF (PTY) LTD is not currently registered for VAT, so these prices do not include VAT and we do not issue tax invoices. USD prices may have local tax added at checkout. The checkout total is the amount you pay for that period.
• Your subscription renews automatically each month until you cancel it.
• South African payments are processed by Paystack for EASYSTAFF (PTY) LTD, which is the seller. The charge appears as Paystack / EasyStaff on your bank or card statement. International payments, when that checkout is enabled, are processed by Paddle.com Market Limited as merchant of record.

3. Cancelling

You can cancel at any time — there is no minimum term and no cancellation fee. The business owner can cancel in EasyStaff’s web billing controls or email [email protected]. A scheduled cancellation can be reversed before renewal.

Cancelling stops the next renewal. Your plan stays active for the rest of the period you have already paid for, so you keep access to your schedules, staff, and reports until that period ends. We do not pro-rate or refund the unused part of a month by default — see section 4 for when we will.

If you upgrade on Paystack, the new plan is charged in full immediately and unused days on the old plan are not credited. If you downgrade, the lower plan normally starts at the next renewal and may be unavailable while your active staff or sites exceed that plan’s published limits.

4. Refunds

We would rather fix a problem than keep money from a business that could not use the product. We will refund your most recent monthly payment in full if you ask within 14 days of that payment and any of the following applies:

• EasyStaff was materially unavailable or not working as described during that period.
• You were charged after cancelling, or charged twice for the same period.
• You upgraded or subscribed by mistake and have not meaningfully used the plan since.

Outside those cases we consider requests individually and may offer a full refund, a partial refund, or account credit, depending on how much of the period was used. Requests made more than 14 days after a payment are generally declined, but ask anyway if something went wrong — we would rather hear about it.

5. What is not refunded

• Periods you actively used the product for, where the service worked as described.
• Accounts suspended or terminated for breach of the Terms of Service.

6. How to request a refund

Email [email protected] from the address on the account, with your business name and the date of the payment. We aim to respond within 2 business days and to reach a decision within 7 business days.

Approved refunds are returned to the original payment method by Paystack (South Africa) or Paddle (international, when that checkout is enabled). Processors typically complete an approved refund within 14 days, though your bank may take a few days more to show it. Email us first; we will process the refund from the billing dashboard.

7. Price changes

If we change the price of your plan, we will tell you at least 30 days before it takes effect. You can cancel before the new price applies, and you will not be charged the new amount for a period you did not agree to.

8. Your consumer rights

Nothing in this policy limits rights you have under the South African Consumer Protection Act or other laws that cannot be excluded by agreement.

9. Contact